Privacy Policy

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This Privacy Policy describes how Spinalfaunaiu, operating at spinalfaunaiu.world and located at 121 Tauhinu Road, Wellington 6022, New Zealand, collects, uses, stores, and protects your personal information when you engage with our mindfulness coaching services, purchase session products, or interact with our website.

1. Introduction and Scope

Spinalfaunaiu is committed to protecting your privacy in accordance with the Privacy Act 2020 of New Zealand and applicable international data protection principles. This policy applies to all personal data processed in connection with our mindfulness coaching products, including the Single Awareness Session, Six-Week Clarity Programme, and Group Harmony Workshop, as well as any related digital resources, booking systems, and communication channels.

By using our website, submitting an enquiry, booking a coaching session, or purchasing any mindfulness product offered by Spinalfaunaiu, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services or providing personal information to us.

2. Data Controller Information

The data controller responsible for your personal information is Spinalfaunaiu, with its principal place of business at 121 Tauhinu Road, Wellington 6022, New Zealand. For privacy-related enquiries, you may contact us by phone at +64224143487 or through the contact form available at spinalfaunaiu.world. Our designated privacy contact can be reached using the email address support@spinalfaunaiu.world displayed on our website.

3. Personal Information We Collect

We collect personal information that is necessary to provide our mindfulness coaching services and related products. The categories of information we may collect include:

Identity and contact data: full name, email address, telephone number, and postal address when you book a session or complete our contact form.
Booking and transaction data: details of mindfulness coaching products purchased, session dates and times, payment confirmation references, and gift voucher information.
Coaching-related information: goals you share during initial consultations, preferences for in-person or online sessions, and notes you voluntarily provide about your mindfulness practice experience.
Technical data: IP address, browser type, device information, pages visited on spinalfaunaiu.world, referring URLs, and cookie identifiers as described in our Cookies Policy.
Communication records: copies of messages exchanged via our contact form, email correspondence, and telephone call notes related to session bookings or product enquiries.

We do not intentionally collect sensitive personal information unless you voluntarily disclose it during coaching sessions and it is relevant to tailoring your mindfulness programme. Any such information is handled with heightened confidentiality measures.

4. How We Collect Your Information

Personal information is collected through various channels associated with our mindfulness coaching products and services:

Directly from you when you complete forms on our website, book a Single Awareness Session, enrol in the Six-Week Clarity Programme, or register for a Group Harmony Workshop.
During coaching sessions, whether conducted in person at our Wellington studio or via secure video conferencing platforms.
Automatically through cookies and similar technologies when you browse spinalfaunaiu.world, as detailed in our Cookies Policy.
From third-party payment processors who provide transaction confirmation data without sharing full payment card details with us.

5. Purposes of Processing

Spinalfaunaiu processes your personal data for the following specific purposes related to our mindfulness coaching products:

To process bookings and deliver purchased coaching sessions and programmes, including sending appointment confirmations and practice resource materials.
To personalise your mindfulness coaching experience based on goals, experience level, and session format preferences.
To communicate with you regarding session schedules, programme updates, product availability, and responses to your enquiries.
To process payments and manage refunds in accordance with our Return Policy for mindfulness coaching products.
To improve our website, coaching methodologies, and product offerings based on aggregated usage patterns and client feedback.
To comply with legal obligations under New Zealand law, including tax record-keeping and responding to lawful requests from authorities.
To protect the rights, safety, and wellbeing of our clients, staff, and the public in connection with our coaching services.

6. Legal Basis for Processing

We process your personal information on the following legal grounds:

Contractual necessity: processing required to fulfil our agreement with you when you purchase mindfulness coaching products or book sessions with Spinalfaunaiu.
Consent: where you have provided explicit consent, such as agreeing to our contact form data processing checkbox or accepting non-essential cookies on spinalfaunaiu.world.
Legitimate interests: improving our services, ensuring website security, and conducting limited marketing about our mindfulness products, balanced against your privacy rights.
Legal obligation: retaining records as required by New Zealand tax and consumer protection legislation.

7. Data Sharing and Third Parties

Spinalfaunaiu does not sell your personal information to third parties. We may share data with trusted service providers who assist in delivering our mindfulness coaching products, including:

Payment processing providers for secure transaction handling of session and programme purchases.
Video conferencing platforms used for online mindfulness coaching sessions.
Email and communication service providers for sending booking confirmations and practice materials.
Website hosting and analytics providers that help maintain and improve spinalfaunaiu.world.
Professional advisers such as accountants and legal counsel when necessary for business operations.

All third-party processors are contractually required to handle your data securely and only for specified purposes related to our mindfulness coaching services. We may also disclose information when required by law, court order, or to protect the rights and safety of individuals.

8. International Data Transfers

Some of our service providers may process data outside New Zealand. When personal information is transferred internationally, Spinalfaunaiu ensures appropriate safeguards are in place, such as contractual data protection clauses and verification that the recipient jurisdiction provides comparable privacy protections or that you have consented to the transfer.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy. Specific retention periods include:

Booking and transaction records for mindfulness coaching products: retained for seven years to comply with New Zealand tax requirements.
Coaching session notes: retained for three years after your last session unless you request earlier deletion and no legal obligation requires retention.
Contact form submissions: retained for two years unless resolved sooner and no ongoing coaching relationship exists.
Marketing consent records: retained for the duration of consent plus two years for compliance documentation.
Website analytics data: retained in aggregated form for up to twenty-six months.

10. Data Security

Spinalfaunaiu implements appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS on spinalfaunaiu.world, access controls limiting staff access to client data on a need-to-know basis, secure storage of physical and digital records at our Wellington premises, and regular review of our security practices.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords for any accounts associated with our services and to contact us immediately if you suspect unauthorised access to your data.

11. Your Rights

Under the Privacy Act 2020, you have the following rights regarding your personal information held by Spinalfaunaiu:

Right of access: request a copy of the personal information we hold about you.
Right to correction: request correction of inaccurate or incomplete personal data.
Right to deletion: request deletion of your data where no legal obligation requires retention.
Right to withdraw consent: withdraw consent for processing that relies on consent, such as marketing communications or non-essential cookies.
Right to object: object to processing based on legitimate interests where your circumstances warrant restriction.
Right to complain: lodge a complaint with the Office of the Privacy Commissioner in New Zealand if you believe your privacy rights have been violated.

To exercise any of these rights, contact us using the details provided in Section 2. We will respond within twenty working days as required by New Zealand privacy law.

12. Children's Privacy

Our mindfulness coaching products and website at spinalfaunaiu.world are intended for individuals aged sixteen and older. We do not knowingly collect personal information from children under sixteen without parental or guardian consent. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.

13. Changes to This Policy

Spinalfaunaiu may update this Privacy Policy periodically to reflect changes in our mindfulness coaching products, legal requirements, or business practices. The updated policy will be posted on spinalfaunaiu.world with a revised date at the top. We encourage you to review this page regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Spinalfaunaiu handles your personal information in connection with our mindfulness coaching products, please contact us at 121 Tauhinu Road, Wellington 6022, New Zealand, by phone at +64224143487, or through our contact page at spinalfaunaiu.world.